Frequently asked questions
Practical notes on Bitcoin wallet key recovery, what we can help with, and how to stay safe — without drowning in jargon.
Do you guarantee I’ll get my keys back?
No one can honestly promise that. What we do promise is a straight answer: whether your WIF mask, mnemonic gaps, or wallet.dat hints look workable, what data is missing, and what the rough technical ceiling is. The result still depends on how many characters are unknown, whether we can verify candidates (e.g. against your public key), and how much GPU time the search needs.
Why does a WIF mask need a public key (pubkey)?
For Bitcoin, each valid private key matches exactly one public key. When we generate WIF candidates from your mask, we need a way to know which candidate is right. Your pubkey (hex from a block explorer, if the address has spent) acts as a fingerprint: we only keep guesses that match it. Without it, recovery may still be possible in some end-of-string cases using only the address, but the safe search space is usually smaller.
Why shouldn’t I paste the full private key or seed in the first email?
Regular email and chat apps aren’t built for secrets — logs, forwards, and malware happen. Start with a short story: what’s missing, approximate mask, whether you have a pubkey or address. Once we understand the case, we’ll agree on a safer way to share sensitive material (encrypted archive, PGP, or another channel you’re comfortable with).
How does pricing work?
Most of the time we work success-based: you pay after you’ve checked on your side that access works. The exact percentage or flat fee depends on difficulty and how much unknown material there is. If something unusual needs extra prep, we’ll say so up front — no surprise invoices.
Can you recover coins after I was scammed or sent BTC to the wrong address?
No. The Bitcoin network doesn’t have a “undo” button. Anyone who claims they can reverse a confirmed transfer to a thief’s wallet is almost certainly running another scam. We only work on technical cases where you already hold part of your own key or password material.
How is RestoreMyKey different from random “recovery” offers online?
We don’t cold-message you on Telegram or Twitter asking for upfront payment. You reach out through the contacts published here. We explain the approach in plain language (WIF Base58 masks, BIP39 wordlist issues, Bitcoin Core wallet.dat hashes, CUDA-accelerated search where it helps). If something sounds too good to be true, it usually is — verify identities and never rush.
What kinds of cases do you actually take?
Typical threads: partial WIF with unknown characters marked as question marks; BIP39 mnemonic with missing or swapped words; Bitcoin Core wallet.dat or similar when part of the password is remembered; sometimes reading rough text off blurry screenshots to rebuild a mask. Each thread gets a quick feasibility read before any heavy compute.
How fast will you reply?
Most inquiries get a first reply within about a business day, often sooner. Complex masks or large unknown counts may need a bit longer to size up. If you’re in a hurry, say so — we’ll at least tell you honestly whether rushing is realistic.